Carol Johnson is an experienced IT professional, energised by delivery of tech solutions, service culture, behaviours and is a champion for TechWomen. Carol’s experience includes leading & managing operations teams, outsourcing and service management, with proven results in setting up service desks and build & run teams. Her areas of interests include DevOps, ITSM and Agile for Operations. Carol focuses on delivering service culture, promoting behaviours and setting direction to build high performing teams. She enjoys the challenges of mentoring and coaching staff to help them succeed. Carol is the IT Director for the Telegraph Media Group.