Sandra Tesoro is the Product Owner for the Atlassian Suite of Tools and Lucidchart at the Royal Bank of Canada. Within 2 years RBC has experienced exponential growth in our Atlassian Community; In order to manage the demand and foster an environment of transparency and collaboration the RBC AUG was created. Atlassian's Company User Group has been a integral support system to RBC's journey to implement Jira, Confluence and Jira Service desk as vital tools to our Enterprise tool suite.